Last updated: May 31, 2026
Kullun operates this store, website, and mobile application, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Kullun is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or mobile app, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with our Services, we may collect the following:
- Contact details — name, address, billing/shipping address, phone number, email address
- Financial information — payment card details, transaction history, payment confirmation
- Account information — username, password, security questions, preferences
- Transaction information — items viewed, added to cart, purchased, returned, or cancelled
- Communications — messages you send us, including customer support inquiries
- Device & app information — device type, operating system, browser, IP address, unique device identifiers, app version, crash reports, and diagnostic data
- Usage information — how you navigate and interact with our website and mobile app, including pages visited, features used, and time spent
- Push notification tokens — if you opt in to receive push notifications via our mobile app
- Location data — general location inferred from IP address; precise location only if you explicitly grant permission
- Directly from you — when you create an account, place an order, or contact us
- Automatically — through cookies, app SDKs, and similar technologies when you use our website or mobile app
- From service providers — including Shopify, payment processors, and analytics providers
- From third parties — such as social media platforms or marketing partners
- Provide and improve the Services — process orders, manage your account, arrange shipping, handle returns, and personalize your experience
- Marketing & advertising — send promotional emails, push notifications (with your consent), and show relevant ads
- Security & fraud prevention — authenticate accounts, detect suspicious activity, and protect our platform
- Customer support — respond to your inquiries and resolve issues
- Analytics — understand how our website and app are used to improve performance and features
- Legal compliance — comply with applicable laws, respond to legal requests, and enforce our policies
We may share your information with:
- Shopify — our e-commerce platform provider, which hosts our store and processes data on our behalf
- Payment processors — to securely handle transactions
- Shipping & fulfillment partners — to deliver your orders
- Marketing partners — to serve relevant advertising, subject to your preferences
- Analytics providers — to help us understand usage patterns
- Legal authorities — when required by law or to protect our rights
- Business successors — in the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Mobile App Permissions
Our mobile app may request the following device permissions:
- Notifications — to send you order updates and promotions (you can disable this at any time in your device settings)
- Camera — only if you choose to upload product photos or profile images
- Storage — to save images or app data locally on your device
-
Location — to provide location-relevant features such as estimating your region, displaying accurate shipping options, and improving your shopping experience. Precise location is only accessed if you explicitly grant permission; you can revoke this at any time in your device settings
You can manage all permissions at any time through your device's settings.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and support marketing. You can manage cookie preferences through our cookie banner or your browser settings. Our mobile app may use equivalent technologies such as device identifiers and analytics SDKs.
Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time (see Your Rights below).
Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Port your data to another service
- Opt out of targeted advertising or the sale/sharing of your data
- Withdraw consent at any time where processing is based on consent
- Manage notification preferences — unsubscribe from emails via the link in any email, or disable push notifications in your device settings
To request data deletion (including deletion of your mobile app account and associated data), please contact us at info@shopkullun.com. We will process your request within the timeframe required by applicable law.
Children's Privacy
Our Services are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries other than where you reside. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date above and, where appropriate, by sending a notification via email or the app.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Kullun Zone 74, Al Khor, Qatar 📧 info@shopkullun.com 📞 +974 30692658
To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. To exercise rights related to Shopify's processing of your data, visit https://privacy.shopify.com.
